You can read through our frequently asked questions below. If you still can't find
an answer to your question feel free to get in touch with us via email at
info@qtco.com.au or through our contact form.
General Questions
Why should I choose QTCo?
Choosing QTCo means partnering with a team that understands the balance between high-end branding and practical, local reliability.
Here are the best reasons to choose us:
Unmatched Quality & Tech: We use industrial-grade tech—from precision screen printing for perfect Pantone matches to high-end DTG and DTF—ensuring your hospitality uniforms or merch look exactly as you envisioned.
Fast, Local Turnaround: Since we’re based in Australia, you don’t have to deal with the headaches of international shipping or long wait times. We get your gear to you quickly so you can get back to business.
Sustainability at Our Core: We’re committed to eco-friendly practices, using waterless inks and sustainable processes that allow you to feel as good about how your garments are made as you do wearing them.
Scalability for Your Brand: Whether you’re a boutique café needing a few aprons or a large corporate group looking for a full API-driven fulfillment solution, our infrastructure is built to grow with you.
A True Strategic Partner: We do more than just print; we help you build your brand. From custom merch packs to branded procurement portals, we streamline the entire process to save you time and reduce inventory stress.
Essentially, we handle the technical side of garment decoration so you can focus on what you do best—running your business.
What do you need from me to start the order?
All we need is your artwork, size and colour specifications for each style, and your expected delivery deadline. From there we will arrange artwork approval for sign off, before production commences.
What is the turnaround time?
Turnaround times vary depending on the print method, quantities, and stock availability. If you’re working to a deadline or need a rush order, give us a call— as we’ll always do our best to make it happen. However, as a general guide, most orders are completed within 2–3 weeks.
What artwork files do I need to provide?
For DTG and DTF we can accept high-quality PNG files saved at 300 DPI or vector files, if you do not have access to this please send through your artwork anyway and we can guide you from there.
For screen print we require artwork to be supplied as vector or a high-resolution PNG file. If this is not possible, send through what you have, there may be set up costs incurred if we need to recreate or redraw your artwork.
For screen print we require artwork to be supplied as vector or a high-resolution PNG file. If this is not possible, send through what you have, there may be set up costs incurred if we need to recreate or redraw your artwork.
What print methods do you offer
Pretty much everything! From direct to garment and direct to film for vibrant, full-colour prints, to screen printing, and embroidery, sublimation (hello mugs and socks), and stickers—we've got you covered. Different jobs suit different methods, so if you're not sure what you need, we'll help you choose the best option!
What colour result can I expect?
We’re all about making your colours pop. DTG and DTF deliver awesome results and very close matches for most designs. Chasing a perfect Pantone match? Screen printing is your best bet, as inks can be mixed to exact colour specs.
I can't find the item I'm looking for on your website, can you source this?
If you can’t see it on our website, chances are we can still source it. We work with a large network of suppliers and can help bring almost any merch idea to life. Send us the details—we love a challenge.
What are the setup costs?
This will vary based on the apparel, artwork and print method you are looking for, get in touch with us and our friendly sales team can give you a quote and guide you from there.
What are the minimum order quantities?
Our standard minimum order quantity is 20 units per design. This may vary depending on the chosen print method and the garment or merchandise being used. If your requirements fall outside this, please contact us—we’re happy to review and advise on the best solution.
Can I visit the showroom?
Absolutely! We’d love to show you through our showroom. Visits are by appointment only, so just give us a call or send an email to lock in a time. This ensures we’ve got someone ready to walk you through everything and answer your questions.
Do you do samples/can I take samples with me?
Yes! If you are looking to have samples made with the garment and print method you have in mind, we can facilitate this. Get in touch with us and our sales reps will be able to organise this and provide you with more information.
If you are looking to take sample stock home/to your business to get an idea of what your staff/team likes you can do this as well. Speak with one of our sales reps and we can organise this for you as well.
If you are looking to take sample stock home/to your business to get an idea of what your staff/team likes you can do this as well. Speak with one of our sales reps and we can organise this for you as well.
I'm not sure what print method I want
Unsure of where to start? Rely on the knowledge of our team to guide you to the right garment and print combination that suits your needs. Give us a call today to get started!
What are your ethics around sustainability?
At QTCo we are serious about sustainability, to see some of our in-house initiatives and ways we reduce, repurpose and recycle, read more here.
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For Current Orders
How do I care for my printed garments?
We recommend the following for ALL print methods:
- Do NOT use harsh detergents
- Do NOT dry in direct sunlight
- Do NOT tumble dry
- Do NOT iron prints (DTG, DTG, Screen Print or Embroidery)
- DO wash before wear
- DO wash inside out
- DO cold wash only
- DO line dry inside out
I need part of my order sooner than the rest, can you expedite this?
If you’re able to let us know what your deadlines are we will do our best to accommodate your timelines.
I’ve been told that my artwork is not print ready, what does this mean?
It simply means that the artwork file provided to us is not suitable for the print method it’s intended for. In most instances our design team can recreate or rework the file supplied, but this may incur an extra fee. Our sales team will inform you of this before they proceed.
I really want my uniform/merch printed using a specific print method but have been told this is not possible?
Each print method has its own limitations, and our sales team will always direct you to the best technique to achieve the vision you had in mind. For example gradients don’t work well with DTF printing as the colours don’t ‘blend’ into the garment as you might imagine it to, we prefer to use DTG for artwork that includes gradients or shadows.